Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

• Australia: 3–10 business days
• International: 7–21 business days

Please note that delivery times may vary due to carrier delays, customs processing, or peak periods.

Order Tracking
Once your order has shipped, tracking information will be provided via email. Please allow up to 24–48 hours for tracking updates to appear.

Incorrect Address
It is the customer’s responsibility to ensure that shipping details are correct at checkout. We are not liable for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately.

Lost or Delayed Shipments
If your order is significantly delayed or appears lost, please contact us and we will assist in lodging an inquiry with the shipping carrier.

Returns & Refunds Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return:

• Items must be unused, unworn, and in original condition
• Items must be resellable
• Items must be returned in their original packaging
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return (e.g., worn gear, opened protective equipment). These will be assessed on a case-by-case basis.

Return Process
To initiate a return, please contact us with your order details. If your return is approved, you will receive instructions on how to send your item back.

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• We recommend using a trackable shipping method, as we are not responsible for lost return parcels

Refunds
Once your return is received and inspected, we will notify you of the outcome. If approved:

• Refunds will be issued to your original payment method
• Please allow 5–10 business days for the refund to process depending on your bank

Exchanges
We do not offer direct exchanges. If you require a different item, please return the original item and place a new order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will resolve the issue as quickly as possible at no additional cost to you.

Contact

For any questions regarding shipping or returns, please contact us at:
support@operatorsupply.com.au

Operator Supply reserves the right to refuse returns that do not meet the above conditions.